Our Privacy Policy

We respect your right to privacy, and in this Website Privacy Policy we outline how we deal with any personal data you provide to us while visiting this website. By visiting this website, you are accepting the terms of this Website Privacy Policy.

We retain two types of information

  1. Personal Data

This is data that identifies you or can be used to identify or contact you. It may include your name, address, e-mail address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.

  1. Non-Personal Data

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

In operating our website we may collect and process the following data about you

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you register for information or make a purchase. (Please note that we have the ability to retain your contact details should you input them on our website, even if you do not complete your registration/transaction/quote by clicking Submit. Such contact details may be used to contact you to assist with your registration/transaction.) Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don’t confirm the transaction. This may be used to send operational e-mails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we won’t store it for longer than necessary and we won’t share it with any others. Our aim is simply to provide you with the highest level of service that we can.

Cookies

This website may use “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites. Our cookies might record the following: IP Addresses, location and visit duration. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of the website.

Purposes for which we hold your information

  1. Non-Personal Data

We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.

  1. Personal Data

We will process any Personal Data you provide to us for the following purposes:

  1. to provide you with the goods or services you have booked/ordered;
  2. to contact you if required in connection with your booking/order or to respond to any communications you might send to us;
  3. to send newsletters with updates and offers if you have agreed to receive these, e.g. by entering your e-mail on our subscription form.

 

Contacting us about your personal data

  1. If you no longer want to receive marketing e-mails from us, just click the Unsubscribe link in the e-mail message. You can also simply reply to the e-mail and ask to be removed from the subscription list.
  2. If you have any other questions or concerns about personal data we hold about you, please send an e-mail to privacy@belairhotelequestrian.com.